+ Who does the initial health fund registration?
We will do it for free! We will complete all the necessary health fund forms and then send them to you for signatures.
+ Can I transfer from another billing service?
Definitely! We will assist you in the transfer process and complete all the necessary health fund forms and then send them to you for signatures. Please feel free to contact us for further information.
+ How quickly will you process my claims?
We guarantee to process your claims within 5 business days of receiving them. Most of the time we will process them much quicker than that.
+ How do you process the claims?
We use ECLIPSE (Electronic Claim Lodgement Service), so most claims are paid as quickly as 2-4 days for those health funds who are registered to use ECLIPSE. This means that you get paid quicker.
+ When will I receive payment?
Payments will start appearing in your bank account within 2-5 days of us submitting your claims. Payment turnaround times vary according to the health fund. Most funds take from 2-5 business days, but a small number take from 5-15 business days to process your claims. There is one exception to this: a small number of claims are held up or rejected by Medicare or the health funds – possibly because more information, or amended details are needed to process the claim. A delayed or rejected claim in your billing batch will not delay payment of the other claims.
+ Where does money collected go to?
Your payments are made directly into your own bank account. This will improve your cash flow.
+ How do I get billing information to you?
We will provide a billing information template (including an area for the hospital bradma sticker) that you can use to provide us with all the necessary billing details. This can be sent via email or posted. We would recommend that this is done regularly to avoid delays in processing.
+ How often should I send through my billings?
You can send your billings to Advanced Medical Billing Services:
- one patient at a time
- one consult list or round at a time
- each day
- each week
- each month
We would recommend that this is done regularly so you don't miss out on any billings.
Once you send us your billing information, we take care of the rest. The next step for you will be receiving payment.
+ Can you process multiple location billings?
Yes, Advanced Medical Billing Services can manage the end to end billing across multiple locations.
+ How much do you charge?
Advanced Medical Billing Services charges a small percentage of the payments we successfully obtain to you each fortnight. There are absolutely no hidden charges or fixed monthly fees – our invoice is based directly on the payments you receive during the period. We guarantee that by using our services you will save a significant amount on the administration costs you may incur processing and chasing up your own bills.
+ Is there a minimum number of billings?
Of course not! No client is too small for us especially specialists who consult just a few private patients often don’t have the established resources to deal with inpatient billing. We are here to help.
+ Can you bill my outpatients?
Yes, we also perform outpatient bulk billing for many of our clients. We would be happy to discuss this service with you if it would assist your practice.
+ How often do I receive financial reports?
We will provide you with fortnightly payment summary reports for all claims that have been paid. You will also be provided with quarterly summary reports for BAS reconciliation and annual financial year summary reports.
+ What do you do with outstanding billings?
The medical software we use will check the validity of patient details, Medicare details and health fund information prior to submitting the billing, which will minimise rejections. We will follow up any rejected claims from the health funds.
If there is outstanding patient payment we will follow this matter up directly with the patient.
+ If I engage your services, am I locked in?
There is no obligation for you to remain with our medical billing service, but we are confident that you will stay on when you partner with us. However, if sadly you do decide to leave us there won't be any penalties. We will help make the transition to any new arrangements as smooth as possible.