Privacy Policy
Your Privacy Matters
1. Introduction
Due to the nature of our services, we may handle health information, which is classified as sensitive information under Australian law and is subject to higher protections.
2. What Information We Collect
Personal Information
- Name
- Contact details (email, phone)
- Business details (for healthcare providers)
Sensitive Information (Health Information)
- Patient billing details
- Medicare or health fund information (where applicable)
- Limited clinical or service-related information necessary for billing
We only collect sensitive information where:
- It is reasonably necessary for our services, and
- You (or your organisation) have provided consent or are authorised to provide it
3. How We Collect Information
We collect information via:
- Direct communication (email, phone, forms)
- Client onboarding processes
- Secure data transfers from healthcare providers
- Our website (including cookies and analytics tools)
4. How We Use Information
We use information to:
- Provide medical billing and administrative services
- Process claims and payments
- Communicate with clients and healthcare providers
- Improve our services and systems
- Comply with legal and regulatory obligations
5. Disclosure of Information
We may disclose information to:
- Healthcare providers and their authorised representatives
- Medicare, health funds, and government agencies
- IT providers, cloud storage providers, and software systems
- Professional advisers (e.g. accountants, legal advisers)
Some of these providers may be located overseas. We take reasonable steps to ensure they comply with Australian privacy standards.
We do not sell personal or health information.
6. Data Security
We take reasonable steps to protect personal and sensitive information, including:
- Secure systems and restricted access controls
- Encryption and secure data transmission methods
- Confidentiality obligations for staff
7. Data Breaches
In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
8. Access and Correction
You may request access to or correction of personal information we hold about you by contacting us.
We will respond within a reasonable timeframe.
9. Complaints
If you believe your privacy has been breached, please contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Cookies and Website Data
We may use cookies and analytics tools to:
- Understand website usage
- Improve functionality and user experience
You can disable cookies via your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on our website.
12. Contact Us
Advanced Medical Billing Services Pty Ltd
PO Box 82, Carnegie VIC 3163, Australia
Email: info@advancedmbs.com.au