For Patients

Understanding your billing

We aim to make the billing process simple, transparent, and easy to understand. Here’s what you can expect from your consultation/procedure through to payment and any applicable refunds.

Consultation / Procedure

After your consultation/procedure, your doctor records the services provided and prepares the necessary details for billing. This may include consultation fees, procedures, or any additional services received during your visit.

Claim Submission

Where possible, we submit your claim directly to Medicare and your private health fund on your behalf. This helps reduce the time and effort required for you to process claims independently.

Invoice & Payment

You may receive an invoice if there is any remaining balance (also known as a gap payment). The invoice will include clear payment instructions and options for your convenience.

Processing of Rebates and Refunds

If you are eligible for any rebates, these will be processed accordingly. Refunds are typically paid directly to your nominated account by Medicare.

Need help from us?

Frequently asked questions

1. Why have I received an invoice from Advanced Medical Billing Services?

Advanced Medical Billing Services is a registered billing provider acting on behalf of our clients. The invoice issued to you is based on the information supplied by your treating doctor, who is our client.

2. What is a gap payment?

A gap payment is an out-of-pocket expense that is not claimable through Medicare or your private health insurer.

3. Third party claims

Do you have an active TAC or WorkCover claim? Please ensure the appropriate claim documentation has been submitted to commence your claim. To lodge a claim on your behalf, Advanced Medical Billing Services requires your Claim Number, Date of Accident, and Insurance Company details. Please contact us to provide this information.

4. I have private health insurance

If you have received an invoice and hold private health insurance, it may be because we are unable to process the claim directly on your behalf. Alternatively, your doctor may not have provided your health fund details to us at the time of billing. Please contact us so we can update your records and redirect the account where applicable.

5. Can I claim this account?

In some circumstances, the full account may have been issued directly to you. Once payment has been made in full, a receipt will be provided for you to claim any eligible benefits from Medicare and/or your private health insurer. Please note that gap payments are not claimable through Medicare or private health insurance. If you are unsure about your account, please contact us.

6. How can I pay my account?

Payment Options:

Direct Deposit – Please refer to the bottom of your invoice for our bank account details.
Credit Card – You can pay for your patient invoice via our patient invoice payment portal here.
Cheque/Money Order – Please make payable to Advanced Medical Billing Services and post it to our office along with the bottom section of the invoice

Pay my patient invoice

Make a secure and convenient payment for your medical invoice online.